This shop sent me the wrong lipstick color and, because I opened it, refused to take it back, refused to return the money and refused to send the correct color.
Cette boutique m'a envoyé la mauvaise couleur de rouge à lèvres et, comme je l'ai ouvert, elle a refusé de le reprendre, de me rembourser et de m'envoyer la bonne couleur. 🤦♀️
Dear Natalia,
We sincerely regret that an incorrect lipstick shade was sent to you. This was an oversight on our part, and we apologize for the inconvenience.
However, we noticed that although the shade difference was immediately visible upon receipt, the lipstick was opened and tried on. As stated in our General Conditions of Sale, for hygiene and safety reasons, cosmetic products that have been opened or used cannot be returned, exchanged, or refunded.
These conditions are available on our website and apply to all orders. We believe it is important to uphold this policy to guarantee the quality and safety of the products we provide to all our customers.
As a gesture of goodwill to compensate for our initial mistake, we would like to offer you a 10% discount code for your next order, with no minimum purchase required.
We hope this solution suits you and remain at your disposal for any further information.
Kind regards,
Première Avenue
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Chère Natalia,
Nous regrettons sincèrement qu'une erreur de teinte de rouge à lèvres ait été commise lors de l'envoi de votre commande. C'est une erreur de notre part et nous vous présentons nos excuses pour ce désagrément.
Toutefois, nous avons constaté que, bien que la différence de couleur soit visible dès la réception, le rouge à lèvres a été ouvert et essayé. Comme indiqué clairement dans nos Conditions générales de vente, pour des raisons d'hygiène et de sécurité, les produits cosmétiques ouverts ou essayés ne peuvent être ni repris, ni échangés, ni rem rembourser.
Ces conditions sont consultables sur notre site internet et s'appliquent à l'ensemble de notre clientèle. Nous nous devons de respecter cette politique afin de garantir la qualité et la sécurité des produits fournis à tous nos clients.
À titre exceptionnel, pour compenser notre erreur initiale, nous souhaitons vous offrir un code de réduction de 10 % à valoir sur votre prochaine commande, sans minimum d'achat.
Nous espérons que cette solution vous conviendra et restons à votre disposition.
Bien cordialement,
Première Avenue
Je pense m’acheter le oud chronique aussi vous me l’avez donné en échantillon et encore une fois c’est une autre Pépite 😍😍😍 perfection
Merci beaucoup pour votre message. Nous sommes ravis que l’échantillon Oud Chronique vous ait autant séduit et qu’il vous ait fait découvrir une nouvelle pépite. Au plaisir de vous accompagner lors de votre prochain choix.
— L’équipe Première Avenue
The seller is very kind and has good service.
Dear Sumitra,
Thank you so much for your kind message! We're delighted that you're satisfied with our service and the welcome we received. Your satisfaction is our greatest reward. We look forward to seeing you again soon at Premiere Avenue!
The Premiere Avenue Team
Very welcome
Dear Alice,
Thank you very much for your message! We're glad you enjoyed our welcome. Your satisfaction is our priority, and we hope to have the pleasure of seeing you again soon at Premiere Avenue!
The Premiere Avenue Team
Very good shop. The advice reflects the quality of the company.
Dear Priscael,
Thank you so much for your positive review! We are delighted that the quality of our advice and our company met your expectations. Your trust motivates us to continue our commitment to service and style. We look forward to seeing you again soon.
The Premiere Avenue Team
Very very well received, honestly nothing to say. The team is very friendly and attentive, taking great care of us!
Dear Ayat,
Thank you so much for your message. We are delighted to hear that you were well received and that our team lived up to your expectations. Your satisfaction is our greatest reward, and your encouragement motivates us to continue to do so.
We hope to have the pleasure of welcoming you again very soon!
The Premiere Avenue Team
Good experience with the different sellers
Dear Jean
Thank you very much for your positive feedback! We're glad you enjoyed your experience with our salespeople. The entire team remains at your disposal and looks forward to welcoming you again. See you soon!
The Premiere Avenue Team
Easy to find, the staff are welcoming and friendly
Dear Nene,
Thank you so much for your feedback! We're glad you found the store easily and that our warm welcome made your visit enjoyable. We look forward to welcoming you back soon!
The Premiere Avenue Team
Very involved and friendly staff, a pleasure to go there.
Dear Djilan,
Thank you very much for your kind feedback. We are delighted to know that you appreciate both the welcome and the dedication of our team. Your satisfaction is our greatest reward, and we will always be happy to welcome you again. See you soon!
The Premiere Avenue Team
Great welcome! Very good advice and a very friendly team
Dear Tristan,
Thank you very much for your positive feedback! We are delighted that our welcome and advice met your expectations. The entire team thanks you for your trust and hopes to see you again in store very soon!
The Premiere Avenue Team
Had a wonderful visit to Premiere Avenue. The staff were very knowledgeable and gave me great recommendations, and we're generous with samples. I look forward to my next visit!
Dear Alicia,
Thank you so much for your kind words! We are delighted to hear that you enjoyed your visit and that our team's recommendations and little touches made your experience memorable. We truly appreciate your support and look forward to welcoming you back soon!
The Premiere Avenue Team
A big thank you to Giovanni and his entire team for their warm welcome and their wise advice. They were able to perfectly meet my expectations, as I am quite demanding when it comes to perfumes. I highly recommend them!
Dear Kelly,
Thank you so much for this wonderful feedback. We are delighted that Giovanni and the entire team were able to meet your expectations and assist you in choosing your perfume. Your trust and recommendation mean a lot to us. We look forward to welcoming you back to our store!
The Premiere Avenue Team
Giovanni is at the top
Dear No,
Thank you very much for your feedback! We're delighted to hear that Giovanni was able to offer you an excellent experience in our boutique. Your satisfaction is our priority, and your encouragement motivates us to continue on this path. See you soon!
The Premiere Avenue Team
Attentive service and incredible niche fragrances; a favorite is Black Oud by Laurent Mazzone.
Dear Fatima,
Thank you so much for this wonderful feedback.
We are delighted that you enjoyed our service and our selection of niche fragrances.
A splendid choice with Black Oud by Laurent Mazzone, a true olfactory favorite!
The Premiere Avenue Team
A warm atmosphere, wonderful advice, and wonderful salespeople. Thanks to Rosa, Giovanni, and Gionni for their wonderful welcome and excellent advice.
Dear Sham,
Thank you so much for your warm words.
We are delighted that you enjoyed the atmosphere, our advice, and the welcome from our team. Rosa, Giovanni, and Gianni will be very touched by your compliments.
We look forward to seeing you again soon!
The Premiere Avenue Team
A warm atmosphere like in Sicily, as well as wonderful sellers (you guys are super stars and amazing)
Dear Lina,
Thank you so much for your enthusiastic words.
We're delighted that you found the warm, Sicilian atmosphere you've experienced with us.
The entire team is delighted by your appreciation; you make us smile!
The Premiere Avenue Team
Perfect. Thanks very much.
Dear Marco,
Thank you for your kind review. We are happy you had a great experience with Premiere Avenue !
The Premiere Avenue Team
A superb experience. I was impressed by the welcome and the advice.
I highly recommend it.
Dear Redj,
Thank you very much for your positive feedback! We are delighted that the welcome and advice met your expectations. Your recommendation means a lot to us and motivates us to offer the best possible experience.
We look forward to seeing you again soon!
The Premiere Avenue Team
Yesterday, I went to Premiere Avenue to buy a perfume, and honestly, it was great. Warm welcome, good advice, and a wide selection of fragrances. I found exactly what I was looking for. I recommend without hesitation, thank you to the seller!
Dear Lohann,
Thank you so much for your positive feedback! We're delighted that your visit to Premiere Avenue left such a positive impression on you. Our team strives to provide a warm welcome, personalized advice, and a wide selection of fragrances.
It's a real pleasure to know that you've found the perfect perfume. We look forward to seeing you in store very soon!
The Premiere Avenue Team
Very nice, impressive collection. We were welcomed very kindly and allowed to smell a good number of perfumes. Highly recommended.
Dear Arthur,
Thank you very much for your message!
We're delighted that you enjoyed our fragrance collection and the welcome we received from our team. At Premiere Avenue, we like to take the time to introduce you to fragrances so that everyone can find the one that truly suits them.
Your recommendation means a lot to us. See you soon for new olfactory discoveries!
The Premiere Avenue Team